Privacy Policy

Our Commitment

We place the highest importance on protecting your personal information and ensuring that all data is processed with the utmost care. Our website adheres strictly to Indian legal standards, including the IT Act, 2000, to guarantee a secure user experience. We maintain transparency in our data practices and continuously update our security measures to safeguard your information. Every visitor’s data is treated with confidentiality, and we are committed to building a trustworthy relationship with our users. Our promise is to use your data responsibly and only for the purposes described herein.

Data Collection Practices

Our website automatically collects various technical details such as your IP address, browser specifications, device information, and timestamps of your visits. Additionally, when you interact with our site by filling out forms, subscribing to newsletters, or contacting us, we collect personal data like your name, email address, and phone number. These details are gathered through both automated systems and direct user submissions to ensure accuracy and efficiency. The data collection process is designed to be transparent and secure. We only collect the information that is necessary to improve our services and enhance your experience.

Purpose and Use of Information

The information we collect is used to customise your experience, optimise website performance, and provide responsive customer support. We also use your data for internal analytics and to help us better understand user behaviour on our site. This enables us to continuously improve our content and services in a manner that directly benefits you. Additionally, the information is used to comply with our legal obligations and maintain transparency. Our purpose is to use your data exclusively for enhancing service quality and user satisfaction.

Legal Framework and Consent

All data processing activities are conducted in accordance with the IT Act, 2000 and other applicable Indian regulations. Your use of our website signifies your consent to our data collection and processing practices. We ensure that every piece of personal information is handled on a lawful basis, and you have the right to withdraw your consent at any time. Our processes are regularly reviewed to meet evolving legal standards and ensure compliance. We are committed to protecting your rights while adhering to all regulatory requirements.

Security Measures and Data Protection

We employ state-of-the-art security measures such as encryption, firewalls, and secure server technologies to protect your personal data. Access to your information is strictly limited to authorised personnel who need it for operational purposes. Our security protocols are regularly updated and audited to minimise the risk of data breaches. We take all reasonable precautions to ensure that your data remains confidential and secure. Despite these efforts, we acknowledge that no system can guarantee absolute security, and you accept the inherent risks.

Cookies and Tracking Technologies

Our website utilises cookies, web beacons, and similar technologies to monitor user activity and store your preferences. These tracking tools help us improve site functionality and provide a more personalised user experience. You have full control over these technologies through your browser settings, though disabling them might affect certain features of the site. We provide detailed information about our cookie usage to ensure transparency. Our aim is to use these tools responsibly while respecting your privacy.

User Data Rights

Under Indian data protection laws, you have the right to access, correct, or delete your personal information at any time. We have established easy-to-use channels for you to submit such requests and promise to respond promptly. Your right to privacy is fundamental, and we strive to empower you with full control over your data. If you have any concerns about how your data is handled, please contact our support team. We are dedicated to upholding your rights and ensuring your satisfaction.

Third-Party Disclosures

We share your personal data only with trusted third-party service providers who support our website’s operations or when legally required by Indian law. All such third parties are contractually obligated to protect your information and use it only for the purposes specified. We do not sell or rent your data to any unauthorised parties. Our focus is on ensuring that any disclosure of information is done securely and responsibly. This commitment helps maintain the confidentiality and integrity of your data.

Data Retention and Disposal

Your personal information is retained only for as long as necessary to fulfil the purposes for which it was collected. Once the required period has elapsed, we securely delete or anonymise your data in accordance with our retention policies. This process ensures that we do not hold your information indefinitely. Regular reviews of our data retention practices help us align with legal requirements and best practices. We are committed to responsible data lifecycle management.

Policy Updates and Contact Information

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version of the policy will always be available on our website, and your continued use indicates acceptance of any changes. We encourage you to review the policy regularly to stay informed about our data handling practices. For any questions or requests related to your personal information, please contact our Data Protection Team via our “Contact” page. We value your feedback and are here to help.

Additional Information and Feedback

We welcome any feedback you may have regarding our privacy practices and are open to suggestions for improvement. Your input is valuable in helping us enhance our policies and ensure that they meet your expectations. We strive to maintain a high standard of transparency and accountability. Please feel free to reach out with any concerns or ideas you have. Your involvement helps us continually refine our approach to data protection.